Terms of Use

Last updated: 14 November 2026

1. Agreement

These terms are an agreement between you and Suraj Adhikary, the individual developer who operates Portrella ("Portrella", "we", "us"). By using the Portrella app, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the app.

2. Who can use Portrella

You must be at least 18 years old and able to enter into a binding agreement. You may use the app only where it is legal to do so.

3. The service

Portrella lets you choose a style ("look") and a photo, and uses artificial intelligence to create a restyled version of that photo. AI results vary: a result may not look exactly like you, may contain mistakes, and the same photo and look can give different results. We may add, change or remove looks and features at any time.

4. Your account

The app creates an anonymous account on your device so we can keep track of your credits. If you uninstall the app, change devices, or delete your data, your credits and history may be lost, unless your purchases can be restored through the store (see section 5). Keep your device secure; you're responsible for activity on your account.

5. Credits, subscriptions and payments

Credits

• Creating one photo uses one credit, unless the app shows a different number. A photo shoot that creates several photos uses one credit per photo.
• New users may get a small number of free credits, once per device.
• Credits have no cash value, can't be exchanged for money, transferred or sold, and can only be used in Portrella.
• If a photo fails because of an error on our side, or our AI provider declines to create it, the credit is returned automatically.
• Credits you buy or receive from a subscription stay in your account while it exists. They are deleted if you delete your data.

Subscriptions

• Subscriptions add a set number of credits each billing period, as shown in the app at the time of purchase.
• Subscriptions renew automatically at the end of each period, at the price shown when you subscribed, until you cancel.
• You can cancel at any time in Google Play (Play Store → Payments & subscriptions) or in your Apple ID settings. Cancelling stops future renewals; the current period continues until it ends. Deleting the app does not cancel a subscription.
• If we change a subscription price, the store will notify you as its rules require, and you can cancel before the new price applies.

Payments and refunds

All purchases are processed by Google Play or the Apple App Store under their terms. Refund requests are handled by the store under its refund policy; we can't issue refunds directly. If a purchase didn't add credits, contact support@portrella.app and we'll help. Nothing in these terms limits any right to a refund or other remedy you have under consumer protection law where you live.

6. Your photos and results

• You keep ownership of the photos you upload. You give us permission to process them only as needed to create your results and run the service, as described in our Privacy Policy.
• You confirm that you have the right to use every photo you upload, and that every person shown in it is an adult who agreed to it being edited.
• As between you and us, you may use your results for personal and commercial purposes, subject to these terms and the law. AI-generated images may not be protected by copyright in every country, and similar results may be created for other users.
• Results carry an invisible AI watermark. Don't try to remove or alter it. Where the law requires, or where people could be misled, label results as AI-generated when you share them.

7. Acceptable use

You must not use Portrella to:

• upload or create images of anyone under 18;
• upload photos of another person without their consent, or create images of a real person to harass, shame, or exploit them;
• create sexual, nude, or sexually suggestive images of anyone;
• impersonate someone, or create images intended to deceive people into believing something false, such as fake identity documents or misleading images of public figures;
• create content that is hateful, violent, or illegal, or that infringes someone else's rights;
• get around credit limits, free-credit rules, or other technical restrictions, or abuse refunds;
• copy, reverse engineer, scrape, or overload the app or our servers, or resell access to the service.

Our AI provider also blocks some requests automatically. You can report a result in the app or by emailing support@portrella.app.

8. Our app

The Portrella app, its name, design, looks and the instructions behind them belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, under these terms and the rules of the store you downloaded it from.

9. Suspension and termination

You can stop using Portrella at any time and delete your data in the app. We may suspend or end your access if you break these terms or the law, or to protect other users or the service. If we end your access without a good reason related to your conduct, we'll try to refund unused paid credits through the store or another fair method. We may also discontinue the app; if we do, we'll give reasonable notice where we can.

10. Disclaimers

To the extent the law allows, Portrella is provided "as is" and "as available". We don't promise that the app will always be available or error-free, or that results will meet your expectations. Some countries don't allow these exclusions, so they may not apply to you.

11. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill. Our total liability for any claim relating to Portrella is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

12. Indemnity

If you use Portrella in breach of these terms or the law, for example by uploading someone's photo without their consent, you agree to cover reasonable losses and costs we incur because of it, to the extent the law allows.

13. Governing law

These terms are governed by the laws of India, and the courts of Hyderabad, Telangana have jurisdiction. If you are a consumer living in the EU, EEA or UK, you also keep the protection of the mandatory laws of your country and may bring claims in your local courts.

14. Changes to these terms

We may update these terms as the app changes. We'll change the "Last updated" date, and for significant changes we'll tell you in the app before they apply. If you keep using Portrella after that, the new terms apply.

15. Contact

Suraj Adhikary (Portrella)
Hyderabad, Telangana, India
support@portrella.app