Delete your Portrella data

Applies to the Portrella app by Suraj Adhikary

Delete in the app (fastest)

1. Open Portrella.
2. Tap Settings (the gear icon on the home screen).
3. Tap Delete all my data and confirm.

This happens immediately.

Delete by email

If you no longer have the app, email privacy@portrella.app with the subject "Delete my Portrella data". Accounts are anonymous, so include anything that helps us find yours, such as your Google Play order number (it starts with "GPA.") or the approximate date of your purchases. We'll confirm within 30 days.

What gets deleted

• Your anonymous account and credit balance, including unused credits.
• Your credit history and your photo request records.
• Results saved in the app on that phone (when you delete from the app).

What isn't deleted

• Photos: we never store them on our servers, so there's nothing to delete there.
• Photos you saved to your gallery: they're in your phone's gallery, which you control.
• Payment records kept by Google Play, the App Store and our payments provider RevenueCat, which they must keep for tax and legal reasons.
• A hashed device identifier, kept only to stop repeated free-credit claims. It is no longer linked to any account.

Deleting your data doesn't cancel a subscription. Cancel it in Google Play (Play Store → Payments & subscriptions) or in your Apple ID settings.